Refund policy

Return & Refund Policy

We do not accept physical returns. All sales are final.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at light3132@yahoo.com with your order number and photos of the issue. We will work with our supplier to offer a replacement or refund on a case-by-case basis.

If your package is lost in transit, please reach out to us at light3132@yahoo.com and we will investigate with the carrier and supplier to resolve the issue.

We do not cover returns due to change of mind, incorrect size selection, or buyer's remorse.

You can always contact us for any return question at light3132@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at light3132@yahoo.com.

At PET PARADISE, we want you and your pets to love every purchase. Due to the custom nature of our products and direct shipping from our suppliers, please review our return policy carefully.

Returns & Refunds:

• We accept refund requests only for defective, damaged, or incorrect items 
• Refund requests must be made within 30 days of delivery
• Photo proof required
  • Email clear photos of the defective/damaged item to [your email]
• Physical returns are not required or accepted
• Original shipping costs are non-refundable

Non-Refundable Items:

• Items not defective or damaged
• Custom or personalized pet products
• Sale or clearance items

Refund Process:

• Once we review your photos and approve the claim, refunds will be issued to your original payment method within 5-7 business days
• We may offer a replacement or store credit as an alternative

How to Request a Refund: Email us at [light3132@yahoo.coml] with your order number and clear photos showing the issue within 30 days of delivery.

For questions, contact us at [light3132@yahoo.com]..